Returns + Exchanges


Return Policy

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

All returns should be sent back to us in their original packaging provided. You have 7 days from receipt of order to request your return.

Return outside the 14 day window may be accepted at our discretion. 

Sale items cannot be returned or exchanged.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. For return and exchanges, we don’t provide returning labels.

The item(s) should be returned unworn and in perfect condition with all Shop Mila garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us to